General Terms and Conditions

1. General Provisions
   These General Terms and Conditions define the terms of use for the website and services of GRAJSKA PLAŽA d.o.o., a registered company with registration number 3722481000 and tax number SI51155010. The company’s website is located at www.grajska-plaza.com. By using the website or services of GRAJSKA PLAŽA d.o.o., the user agrees to these General Terms and Conditions.
2. Company and Contact Information
   Company: GRAJSKA PLAŽA d.o.o.
   Registration Number: 3722481000
   Tax Number: SI51155010
   Company Address: Kajuhova cesta 11, 4260 Bled, Slovenia
   Restaurant Address: Veslaška promenada 11, SI-4260 Bled, Slovenia
   Email: info@grajska-plaza.com
   Phone: +386 69 794 910
3. Purpose of the Website
   The website of GRAJSKA PLAŽA d.o.o. is intended to inform users about our services, offerings, and other information related to the company’s activities. The terms of use of this website apply to all users.
4. Users’ Rights
   Website users have the right to use the content published on the website for personal use. All content on the website (texts, images, graphics, logos, videos, software, etc.) is protected by copyright and other intellectual property rights, and users may not reproduce, distribute, or use it without the prior written consent of GRAJSKA PLAŽA d.o.o.
5. Company Obligations
   GRAJSKA PLAŽA d.o.o. is committed to providing accurate and up-to-date information on the website. However, it is not responsible for any errors in the content or for any consequences that may arise from using incorrect information. The company reserves the right to change the content without prior notice.
6. Users’ Responsibilities
   Website users are responsible for all activities they perform on the website, including posting comments, submitting orders, or using the services of the company. Users agree not to misuse the website for illegal activities.
7. Personal Data Protection
   GRAJSKA PLAŽA d.o.o. is committed to respecting the protection of users’ personal data in accordance with applicable laws. For more information on how we process personal data, please refer to our Privacy Policy.
8. Cookies
   Our website uses cookies to improve the user experience, analyze traffic, and tailor content to users. Cookies are small text files that are stored on your computer or mobile device when you visit our website. By continuing to use our website, you agree to the use of cookies. You can disable cookies in your browser settings, but this may affect the functionality of the website. For more details on the use of cookies, read our Cookie Policy.
9. Changes to the Terms and Conditions
   GRAJSKA PLAŽA d.o.o. reserves the right to change these General Terms and Conditions at any time without prior notice. Changes will be posted on this page.
10. Jurisdiction and Dispute Resolution
    For any disputes arising from the use of the website, Slovenian courts will have jurisdiction. In the event of disputes, GRAJSKA PLAŽA d.o.o. strives to resolve them amicably through mediation or arbitration procedures.

Legal notice

1. Ownership and Copyright
   All content on this website, including texts, images, logos, videos, and other materials, is owned by GRAJSKA PLAŽA d.o.o. or third parties that have granted the company appropriate rights. All content is protected by copyright and other intellectual property rights.
2. Limitation of Liability
   GRAJSKA PLAŽA d.o.o. is not responsible for any damages that may arise from using the website or being unable to access it. All content published on the website is for informational purposes only, and the company does not assume responsibility for the accuracy or completeness of the information.
3. Links to Other Websites
   The website of GRAJSKA PLAŽA d.o.o. may contain links to other websites that are outside our control. The company is not responsible for the content of these websites.
4. Changes to the Website Content
   The company reserves the right to change, remove, or add content to the website at any time without prior notice.
5. Terms of Use
   By using this website, users confirm that they have read and understood these terms and agree to them.
6. Website Development
   The website of GRAJSKA PLAŽA d.o.o. was designed and developed by the company FUTURO.

Privacy Policy for GRAJSKA PLAŽA d.o.o.

1. General
   GRAJSKA PLAŽA d.o.o. (hereinafter: “the company” or “we”) respects your privacy and is committed to protecting the personal data we collect from users of our website. This Privacy Policy explains what personal data we collect, how we use, store, and protect it, and what rights you have regarding your personal data.
2. What Personal Data Do We Collect?
   We collect personal data provided by users when using our services, such as:

• Contact information: name, surname, email address, phone number.
• Website usage data: IP address, browser data, date and time of access, visited pages.
• Transaction data: payment and order information made on our website (in the case of orders for our services or products).

3. Purpose of Processing Personal Data
   We process personal data for the following purposes:

• To process and execute orders, reservations, and other services.
• To communicate with users, including responding to inquiries, notifying about changes to our services, and sending marketing content (only if you consent to receive such content).
• To improve user experience on our website using analytical tools and cookies.
• To fulfill our legal obligations, including accounting and tax requirements.

4. Cookies
   Our website uses cookies to improve the user experience, analyze traffic, and customize content and ads. Cookies are small text files that are stored on your computer or mobile device.
   By using our website, you agree to the use of cookies. For more information about cookies and how to manage them, please refer to our Cookie Policy.
5. Sharing Personal Data
   We will not share personal data with third parties except in the following cases:

• When necessary to provide services (e.g., external payment service providers, logistics companies, accounting services).
• When required to fulfill our legal obligations.
• When we have your explicit consent to share personal data.

6. Protection of Personal Data
   GRAJSKA PLAŽA d.o.o. implements appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. This includes using encryption and secure servers, as well as regularly reviewing and updating security practices.
7. Storage of Personal Data
   Your personal data will be stored only for as long as necessary to achieve the purpose for which it was collected or until we fulfill our legal obligations. Once the data is no longer needed, we will securely delete or anonymize it.
8. Users’ Rights
   In accordance with applicable data protection laws, you have the following rights concerning your personal data:

• Right of access: You have the right to request a copy of your personal data we hold.
• Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data.
• Right to erasure: You have the right to request the deletion of your personal data if it is no longer necessary for the purpose for which it was collected.
• Right to restriction of processing: You have the right to request the restriction of processing of your personal data in certain cases.
• Right to data portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data if the data is processed for direct marketing purposes.
  To exercise these rights, you can contact us using the contact information provided in this policy.

9. Changes to the Privacy Policy
   GRAJSKA PLAŽA d.o.o. reserves the right to change this Privacy Policy. Any changes will be posted on this page, and they will become effective as of the date of publication.
10. Contact
    If you have questions or wish to exercise your rights regarding personal data protection, you can contact us at:

• Email: info@grajska-plaza.com
• Phone: +386 69 794 910
• Address: Kajuhova cesta 11, 4260 Bled, Slovenia

Cookie policy

1. General
   This Cookie Policy explains how and why our website uses cookies and what types of cookies we collect. By using our website, you agree to the use of cookies in accordance with this policy.
2. What Are Cookies?
   Cookies are small text files that the website stores on your computer or mobile device when you visit the website. Cookies allow the website to recognize your device, remember your settings, and enhance your user experience. Cookies can be temporary (deleted when you close your browser) or permanent (stay on your device until you delete them or they expire).
3. Types of Cookies We Use
   Our website uses the following types of cookies:

• Essential cookies: These cookies are necessary for the operation of the website and enable basic functionality such as navigation. Without these cookies, the website would not function properly.
• Analytical cookies: These cookies collect data on how visitors use the website, such as most visited pages, time spent on the page, and any errors. These cookies do not collect personal data and are used solely to improve the user experience.
• Functional cookies: These cookies allow the website to remember your preferences, such as language, location, or other settings that the user sets during website usage.
• Advertising cookies: Cookies used to track your activity on the website and show ads relevant to you.

4. Managing Cookies
   You can control and manage cookies in your browser settings. Most web browsers allow you to block cookies or delete them, but this may affect the functionality of our website.
5. Changes to the Cookie Policy
   We may update this Cookie Policy from time to time, and any changes will be posted on this page.